Will our clients see that this is an agent?

Messages go out under your company's identity, in the tone you chose. Billabex does not impersonate a named member of your team, and the conversation stays factual: the invoice, the due date, what is blocking. If a client asks to speak to someone, the file goes back to your team.

Can we exclude certain clients from automated follow-up?

Yes. An account can be paused, permanently or for a set period, without leaving the tracking. That is the usual reflex on a strategic account under negotiation, or on a client whose conversation you would rather carry yourself.

What happens to a request for more time?

It is recorded as a payment promise, with its date. The agent stops chasing until that date, then resumes if the transfer has not arrived. You can see every open promise and the ones that were not kept, which stops you granting a second extension without realising it.

By industry

Agencies, consulting and business services

Chasing payment from a client you also advise.

In agencies and consulting, whoever sends the reminder is the one who owns the relationship. The Billabex agent takes the payment conversation off their desk.

Book a demo See every industry

What holds up payment

Payment depends on an accepted milestone more than on a date. A deliverable awaiting feedback, a contact who has moved on, a budget frozen on the client side: the invoice waits, and the person best placed to chase it has the most to lose by doing so.

Payment follows deliverable sign-off, not the date printed on the invoice.
Chasing it yourself mixes the commercial conversation with a request for money.
The client is sometimes under cash pressure themselves, and nobody says it.

What the Billabex agent does

The agent carries the follow-up in the tone you defined, without ever putting the engagement under strain. You keep the relationship, it keeps the deadline.

Take chasing out of the engagement

The payment request no longer comes from the consultant working with the client every day.

Tie the invoice to its milestone

The agent recalls the work concerned and what was accepted, rather than an invoice number on its own.

Find the right contact

When the project contact is not the payer, the agent finds out who handles invoices and writes to them.

Track staged payments

Deposits, milestones, balances: every instalment is tracked to settlement with no manual chasing.

Your questions, simply answered

Another angle : by role

Construction Manufacturing Wholesale and distribution Transport and logistics IT services Software and SaaS Staffing and recruitment Facility services Hospitality and events Healthcare and medical Training Real estate Media and advertising Food and beverage Public sector

Your invoices, your context.
The same demo.

See on your own invoices what the agent understands from a customer reply, and what it does with it.

Book a demoNo commitment. 5 min setup.