# Pause and resume collections

- HTML page: https://www.billabex.com/en/help/agent-collections/pause-resume-collections/
- Language: en
- Version française: https://www.billabex.com/fr/aide/agent-recouvrement/pause-reprise-recouvrement.md
- Updated: 2026-07-07
- Site index: https://www.billabex.com/llms.txt

<section class="help-summary" aria-labelledby="in-short"><h2 id="in-short">In short</h2><p>A manual pause stops new collection actions without deleting invoices, exchanges, or tasks. Use it for off-platform handling, negotiation, or verification. When a user resumes, visible pause reasons may be lifted; the agent then reassesses current data instead of resuming an old message.</p></section>

## Expected result

No new communication sends during the pause and a current action appears after safe resumption.

## Before you start

- Record why the account is paused and who will decide to resume.
- Check that a communication has not already sent before pausing.

## Procedure

1. Open the account and review its state and next communication.
2. Choose **Pause** and confirm collection suspension.
3. Check that state shows paused and no new communication is scheduled.
4. When the cause is resolved, reread balance, contacts, tasks, and alerts.
5. Choose **Resume**, then inspect the recalculated next action.

## What Billabex does

Pause preference survives even if the active balance disappears and is rebuilt by a new invoice. Resumption triggers reassessment, while a daily BODACC check can pause an insolvency case again.

## If the result is not what you expected

- Resuming without correcting an invalid contact can cause another automatic pause.
- A legal case should not resume solely because the button is available.
- If an old communication remains, refresh after recalculation and confirm whether it was already sent.