---
title: "Close an uncollectible account"
canonical: https://www.billabex.com/en/help/customer-accounts-documents/write-off-uncollectible-account/
lang: en
alternate: https://www.billabex.com/fr/aide/comptes-clients-documents/cloturer-dossier-irrecouvrable.md
updated: 2026-09-27
index: https://www.billabex.com/llms.txt
---

# Close an uncollectible account

<section class="help-summary" aria-labelledby="in-short"><h2 id="in-short">In short</h2><p>An account whose balance is still positive can be closed as uncollectible, with the suspension reason <strong>account closed, receivables written off</strong>. Automatic follow-ups stop and the receivables leave the outstanding balance and the aged balance, while invoices, contacts, communications and tasks remain available. <strong>Reopen account</strong> only lifts the closure.</p></section>

## Expected result

The account shows the **Written off** status, receives no more reminders and no longer weighs on your outstanding indicators.

## Before you start

- Confirm the decision to write off the receivable with the person in charge, and record it separately in your accounting.
- Check that the account balance is positive: an account with nothing owed cannot be closed this way.
- For a single disputed invoice, prefer excluding that invoice from reminders.

## Procedure

1. Open the customer account record.
2. In the header, click **Pause dunning**.
3. In **Reason for the suspension**, select **account closed, receivables written off**.
4. Read the confirmation message, then click **Pause**.
5. Check the **Written off** status on the record and in the customer list.

To undo it, click **Reopen account**, which replaces the resume button in the account header, then confirm.

## What Billabex does

Automatic follow-ups stop and follow-ups already planned are canceled. No invoice is marked paid and your accounting records are not changed. Written-off receivables no longer count in the outstanding balance or the aged balance. The customer list’s **Follow-up status** filter lets you find these accounts.

If a new invoice arrives on a closed account, Billabex flags it without resuming reminders. Reopening only removes the closure: other suspension reasons stay active.

## If the result is not what you expected

- **The closure is refused**: the account has no positive balance.
- **A bulk resume skips this account**: a closed account is reopened one at a time, from its own page.
- **Reminders do not restart after reopening**: another pause reason, an open task or a reported payment still holds the account.