---
title: "Close an uncollectible account"
canonical: https://www.billabex.com/en/help/customer-accounts-documents/write-off-uncollectible-account/
lang: en
alternate: https://www.billabex.com/es/ayuda/cuentas-clientes-documentos/cerrar-expediente-incobrable.md
alternates:
  es: https://www.billabex.com/es/ayuda/cuentas-clientes-documentos/cerrar-expediente-incobrable.md
  it: https://www.billabex.com/it/assistenza/conti-clienti-documenti/chiudere-pratica-irrecuperabile.md
  en: https://www.billabex.com/en/help/customer-accounts-documents/write-off-uncollectible-account.md
  fr: https://www.billabex.com/fr/aide/comptes-clients-documents/cloturer-dossier-irrecouvrable.md
  nl: https://www.billabex.com/nl/hulp/klantrekeningen-documenten/oninbaar-dossier-afsluiten.md
  pt: https://www.billabex.com/pt/ajuda/contas-clientes-documentos/encerrar-processo-incobravel.md
  de: https://www.billabex.com/de/hilfe/kundenkonten-dokumente/uneinbringlichen-fall-abschliessen.md
  pl: https://www.billabex.com/pl/pomoc/konta-klientow-dokumenty/zamknij-sprawe-niesciagalnej-naleznosci.md
updated: 2026-11-09
index: https://www.billabex.com/llms.txt
---

# Close an uncollectible account

<section class="help-summary" aria-labelledby="in-short"><h2 id="in-short">In short</h2><p>An account whose balance remains positive can be written off, with the pause reason <strong>Account closed, receivables written off</strong>. Automatic reminders stop and the receivables leave the outstanding balance and the aging balance, but invoices, contacts, exchanges and tasks remain available. <strong>Reopen account</strong> only lifts the write-off. The decision always stays with a person.</p></section>

## Expected result

The account shows the **Written off** status, receives no more reminders and no longer weighs on your outstanding indicators.

## Before you start

- Confirm the decision to write off the receivable with the person responsible, and record it separately in your accounting.
- Check that the account balance is positive: without an amount due, this reason is not offered.
- For a single disputed invoice, exclude that invoice from reminders instead.

## Procedure

1. Open the customer account page.
2. In the header, click **Pause dunning**. If a task already blocks the account, this choice sits in the options menu (⋮).
3. Under **Reason for the suspension**, select **Account closed, receivables written off**.
4. Read the confirmation message, then click **Pause**.
5. Check the **Written off** status on the account page and in the account list.

For a struck-off company reported by [BODACC checks](https://www.billabex.com/en/help/agent-collections/insolvency-proceedings-bodacc-checks/), the related task offers **Write off** directly: the same pause is applied on your behalf and the task is handled.

To undo it, click **Reopen account**, which replaces the resume button in the account header, then confirm.

## What Billabex does

Automatic reminders stop and already scheduled reminders are canceled. No invoice is marked paid and your accounting is not changed. Written-off receivables no longer count in the outstanding balance or the aging balance. The **Follow-up status** filter in the account list finds these accounts, then lets you [export them to Excel](https://www.billabex.com/en/help/reporting-analytics/export-invoices-excel/), and the **Overdue** view keeps showing them with their status. A bulk send of the customer portal leaves them out.

If a new invoice arrives on a written-off account, Billabex flags it without resuming reminders. Reopening only lifts the write-off: [any other pause reasons](https://www.billabex.com/en/help/agent-collections/pause-resume-collections/) stay active.

## If the result is not what you expected

- **The reason is not offered**: the account has no positive balance.
- **A bulk resume skips this account**: a written-off account is reopened one at a time, from its page.
- **Reminders do not restart after reopening**: another pause reason, an open task or a reported payment still holds the account.