---
title: "Monitor, retry or repair synchronization"
canonical: https://www.billabex.com/en/help/integrations-settings/monitor-retry-repair-sync/
lang: en
alternate: https://www.billabex.com/fr/aide/integrations-parametres/suivre-relancer-reparer-synchronisation.md
updated: 2026-09-29
index: https://www.billabex.com/llms.txt
---

# Monitor, retry or repair synchronization

<section class="help-summary" aria-labelledby="in-short"><h2 id="in-short">In short</h2><p>Integration details distinguish normal processing from required action. A previously connected account shows <strong>Disconnected from [source], no longer updated</strong>, never <strong>Manual</strong>. Record state and latest success, wait for active processing, retry once after a transient error or reconnect the source, then verify one sample account.</p></section>

## Expected result

The connection returns to a usable state and one sample record confirms data is flowing again.

## Before you start

- Choose a known source account for repair verification.
- Keep an authorized invoicing-tool user available for possible reconnection.

## Procedure

1. Open the connection and record state, latest success, and full error.
2. If processing is active, let it finish without repeated clicks.
3. After a transient error, start at most one new synchronization.
4. When Billabex requests reconnection, renew authorization with the source.
5. Check the new success time, sample account update, and removal of its disconnected badge.

## What Billabex does

Billabex preserves attempts and separates authorization state from import outcomes. When a source is removed, it keeps the previous source identity so reconnection remains available and the account is not confused with a truly manual record. Repairing filters can trigger a full import to recover previously excluded accounts.

**A document was not imported**

The task titled **Document de facturation non importé** explains what to correct in the invoicing tool, such as an amount, a date or a duplicate number. Correct the source, then wait for the next sync to verify the actual import. Closing or canceling this notice does not fix the document; the same rejection does not recreate a notice already closed or canceled. For an unexplained cause, share the message with support.

**An invoice changes customer in the source tool**

Synchronization can move an invoice to the new customer account within the same connection while preserving its identity and history. Both accounts’ balances and next reminders are recalculated. The move is still refused if a credit note is allocated to the invoice, the currency differs, the account belongs to another connection or the number already exists on the target account. Credit notes are not moved this way. Check both accounts after synchronization instead of recreating the invoice.

## If the result is not what you expected

- Repeated retries do not speed the queue and make diagnosis harder.
- If an error returns after reconnection, copy its exact text and time for support.
- An active connection with old data calls for latest-run inspection, not automatic reauthorization.