---
title: "Track credit balance and usage"
canonical: https://www.billabex.com/en/help/integrations-settings/track-credit-balance-usage/
lang: en
alternate: https://www.billabex.com/es/ayuda/integraciones-configuracion/seguir-el-saldo-y-el-uso-de-creditos.md
alternates:
  es: https://www.billabex.com/es/ayuda/integraciones-configuracion/seguir-el-saldo-y-el-uso-de-creditos.md
  fr: https://www.billabex.com/fr/aide/integrations-parametres/suivre-utilisation-credits.md
  en: https://www.billabex.com/en/help/integrations-settings/track-credit-balance-usage.md
updated: 2026-09-27
index: https://www.billabex.com/llms.txt
---

# Track credit balance and usage

<section class="help-summary" aria-labelledby="in-short"><h2 id="in-short">In short</h2><p>The <strong>Settings > Credits</strong> tab brings together the organization balance, the cost of each paid action, and a paginated movement history. Email remains unlimited. SMS, letters, and contact-detail searches use credits; each history row shows its date, operation, movement, and resulting balance.</p></section>

## Expected result

You can match every balance change to an action and check available credits before sending.

## Before you start

- Open the relevant organization if you manage several.
- Identify the date and channel of the action you are looking for.

## Procedure

1. Open **Settings > Credits**.
2. Read the available balance at the top of the page and, when shown, how many credits expire on the next date.
3. Review the cost table, including extra SMS segments or letter pages.
4. In **Usage history**, find the date, operation, and balance after the movement.
5. Use pagination to review older operations.

## What Billabex does

Billabex calculates the actual cost before every action: segments for SMS, pages for letters, and a charge only when a contact-detail search succeeds. Each top-up is valid for 12 months, and the credits closest to expiring are spent first. A top-up and an expiry both appear in the history as movements of their own. A refund also appears as a separate movement. An administrative balance adjustment shows only the new balance, not a misleading charge or top-up.

## If the result is not what you expected

- Some SMS characters may use more segments than the visible message length suggests.
- A movement with no amount is a direct balance adjustment.
- A **Credits expired** row covers credits loaded 12 months earlier and never used.
- A refund made after the charged batch expired does not restore the expired credits.
- When credits are insufficient, the paid send is blocked before the provider is called.