---
title: "Track credit balance and usage"
canonical: https://www.billabex.com/en/help/integrations-settings/track-credit-balance-usage/
lang: en
alternate: https://www.billabex.com/fr/aide/integrations-parametres/suivre-utilisation-credits.md
updated: 2026-08-09
index: https://www.billabex.com/llms.txt
---

# Track credit balance and usage

<section class="help-summary" aria-labelledby="in-short"><h2 id="in-short">In short</h2><p>The <strong>Settings > Credits</strong> tab brings together the organization balance, the cost of each paid action, and a paginated movement history. Email remains unlimited. SMS, letters, and contact-detail searches use credits; each history row shows its date, operation, movement, and resulting balance.</p></section>

## Expected result

You can match every balance change to an action and check available credits before sending.

## Before you start

- Open the relevant organization if you manage several.
- Identify the date and channel of the action you are looking for.

## Procedure

1. Open **Settings > Credits**.
2. Read the available balance at the top of the page.
3. Review the cost table, including extra SMS segments or letter pages.
4. In **Usage history**, find the date, operation, and balance after the movement.
5. Use pagination to review older operations.

## What Billabex does

Billabex calculates the actual cost before every action: segments for SMS, pages for letters, and a charge only when a contact-detail search succeeds. A refund appears as a separate movement. An administrative balance adjustment shows only the new balance, not a misleading charge or top-up.

## If the result is not what you expected

- Some SMS characters may use more segments than the visible message length suggests.
- A movement with no amount is a direct balance adjustment.
- When credits are insufficient, the paid send is blocked before the provider is called.