# Identify active debtors

- HTML page: https://www.billabex.com/en/help/reporting-analytics/identify-active-debtors/
- Language: en
- Version française: https://www.billabex.com/fr/aide/pilotage-analyses/identifier-debiteurs-actifs.md
- Updated: 2026-07-15
- Site index: https://www.billabex.com/llms.txt

<section class="help-summary" aria-labelledby="in-short"><h2 id="in-short">In short</h2><p>A debtor is active for a month when at least one follow-up email reached **Sent** on its account during that month. A merely scheduled communication does not count. Use this series to measure activity reach, then return to accounts, balances, replies, and tasks to decide which ones need human attention.</p></section>

## Expected result

You explain active-account count and separate contacted volume, exposure, and no-response cases.

## Before you start

- Keep the same timezone and monthly window.
- Do not equate active account with currently outstanding account.

## Procedure

1. Open performance and locate monthly active debtors.
2. Confirm the period includes a partial current month.
3. Filter Sent communications to recover counted accounts.
4. Cross them with balance, latest reply, and open tasks.
5. Prioritize high-exposure or silent accounts under your policy.

## What Billabex does

The count deduplicates accounts with at least one Sent outgoing email in the month. Months without activity are returned as explicit zeroes for a continuous series.

## If the result is not what you expected

- Several emails to one account in a month count one active debtor.
- Scheduled communication or incoming email alone is insufficient.
- Current month changes until close and is not comparable as a complete month.