# The different types of agent requests

- HTML page: https://www.billabex.com/en/help/tasks-messaging/agent-request-types/
- Language: en
- Version française: https://www.billabex.com/fr/aide/taches-messagerie/types-demandes-agent.md
- Updated: 2026-07-13
- Site index: https://www.billabex.com/llms.txt

<section class="help-summary" aria-labelledby="in-short"><h2 id="in-short">In short</h2><p>The agent opens a task suited to the blocker: free input, eligibility approval, contact-change approval, contact search, next-action choice, unknown email, or invalidated payment schedule. Type determines displayed data and possible response. Always read justification and source email before approving a change affecting a contact or collections.</p></section>

## Expected result

You recognize the request type and use its intended control instead of a generic reply.

## Before you start

- Open task detail with its account and email references.
- Verify sensitive proposals in the source message.

## Procedure

1. Locate the type displayed under the task title.
2. For **Need input**, provide the requested fact without adding assumptions.
3. For **Eligibility** or **Contact change**, review details and approve or reject.
4. For **Need contacts** or **Unknown email**, identify a reliable address or account.
5. For an **Invalidated schedule**, compare the former and replacement invoice before deciding.

## What Billabex does

Sensitive tasks carry structured data and references to triggering emails. New contact proposals merge into the active task so the user approves exactly the newest version shown.

## If the result is not what you expected

- A Need contacts task cannot be canceled; provide a valid contact.
- Never base approval solely on the generated summary.
- If the structured control is absent, refresh detail before submitting free text.