---
title: "Reply to, resolve or cancel a task"
canonical: https://www.billabex.com/en/help/tasks-messaging/reply-resolve-cancel-task/
lang: en
alternate: https://www.billabex.com/fr/aide/taches-messagerie/repondre-resoudre-annuler-tache.md
updated: 2026-09-29
index: https://www.billabex.com/llms.txt
---

# Reply to, resolve or cancel a task

<section class="help-summary" aria-labelledby="in-short"><h2 id="in-short">In short</h2><p>Reply from the Billabex task, never its notification email. Your reply sets the task <strong>In progress</strong> while the agent processes it. <strong>Later</strong> sets it aside until the date you choose, <strong>End the task</strong> closes a question already handled elsewhere, and cancellation means the request no longer applies, when its type allows it.</p></section>

## Expected result

Your reply appears in the thread and the task reaches the state matching actual processing.

## Before you start

- Read the thread from top to bottom and confirm the account.
- Prepare only the information requested in the latest interaction.

## Procedure

1. Open a task marked **Action Required** or **Pending**.
2. Enter text or use the proposed structured response. To attach a file, drop it on the reply field or use the paperclip.
3. Submit once and wait for the message to appear in the timeline.
4. When a decision is still missing, click **Later** and choose **Tomorrow**, **In 3 days**, **Next week**, **In 2 weeks**, **In 1 month** or **No date**.
5. When the subject was handled outside Billabex, click **End the task**, read the stated effect on reminders, then **Confirm closing**.
6. Cancel only a request that no longer applies, then check the final milestone and any account resumption.

## What Billabex does

User interaction is accepted only when input is expected or the task is pending. A task set aside comes back to **Action Required** on its own at the chosen date, or after 30 days without a date, with an agent message explaining why it is back.

Ending a task by hand sends no email and does not mark missing information as provided. If the task was holding reminders, they may resume unless a pause or another hold is in place. The timeline names the person who ended or canceled the task, and the channel used.

**Special case: a Basware rejection**

The task titled **Confirmer le canal de relance** identifies the address rejected because the sender is not registered with Basware. An invoice submission address is not necessarily suitable for reminders.

1. Confirm the authorized accounting contact with the customer or verify that sender registration has been resolved.
2. Enter the required note: the confirmed alternative channel or the correction made.
3. Choose **Keep excluded and close** to keep the address out of automatic reminders, or **Authorize another attempt** after resolving the issue. If you choose another contact, add or edit them in the account record.

These decisions send no email. Authorizing an attempt does not guarantee acceptance and does not lift other pauses. The restriction applies to this destination for the sender concerned; other authorized contacts remain usable. A free-text reply, ordinary closing or cancellation cannot replace this decision. A new rejection can reopen the task.

## If the result is not what you expected

- **End the task** is refused on a payment check, a correction, a dispute or a platform rejection, and while a reply is being processed: record the decision the task asks for.
- A reply or attachments ready to send block closing: send or clear them first.
- A Need contacts task and a payment check reject cancellation by design.
- When a reply is visible, do not resend while status updates.
- A closed task cannot receive another free-text reply; open the account for a new issue. A platform rejection decision can still be revised through its dedicated actions.