Resolve sign-in issues

In short

Sign-in issues most often come from using an address different from the invited one, an unverified email, a forgotten password, or a session owned by another user. Return to the invitation or sign-in page, use the exact address, and request a reset when needed. Never share your password.

Expected result

You open a session as the invited user and recover the organizations that user may access.

Before you start

Keep access to the mailbox for the affected account.
Close other Billabex sessions before testing an invitation link.

Procedure

Check the address shown on sign-in against the invitation.
If the email is unverified, use the latest verification message.
Choose Forgot password, then open only the newest link received.
Set a new password and sign in again from the same window.
If the wrong organization opens, sign out and restart the link with the intended user.

What Billabex does

Billabex protects invitation and reset links with limited tokens. It also checks that the signed-in user matches the expected identity before following a destination into an organization.

If the result is not what you expected

An older reset link can become invalid as soon as a newer one is issued.
If emails do not arrive, check spam before requesting one new send.
Support can inspect an account from its address but will never ask for its password or token.