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Smart case routing
Cases no longer get stuck in shared inboxes: the agent identifies the right decision-maker and applies the right escalation path.
Core capabilities
The agent analyzes each case and routes the invoice to the right contact automatically.
- Complexity analysis
- Smart escalation
- Dynamic routing
Business impact
- Automatic stakeholder identification
- Handling out-of-office replies and contact changes
- Conditional escalation using business rules and risk signals
- Reduced delays caused by wrong recipients
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