---
title: "Track collections"
canonical: https://www.billabex.com/en/help/reporting-analytics/track-collections/
lang: en
alternate: https://www.billabex.com/fr/aide/pilotage-analyses/suivre-encaissements.md
updated: 2026-09-27
index: https://www.billabex.com/llms.txt
---

# Track collections

<section class="help-summary" aria-labelledby="in-short"><h2 id="in-short">In short</h2><p>The <strong>Collections</strong> view adds up, by calendar month, the payments observed on your invoices after they reached Billabex. An amount already paid at import time does not count. The chart covers the last twelve months, converted into the organization base currency using the historical rate on the movement day.</p></section>

## Expected result

You compare complete months and understand currency, tracked period, and any partial first month.

## Before you start

- Check organization analytics currency.
- Keep the same range and timezone when comparing.

## Procedure

1. Open **Your agent's performance > Collections** and read the data-availability date.
2. Locate base currency and any partial-release-month indicator.
3. Compare monthly amounts over the twelve-month window.
4. Open accounts or movements explaining a material change.
5. Link each collection to its source payment before drawing a conclusion.

## What Billabex does

Billabex keeps an idempotent signed-movement ledger. Only paid-amount changes observed after an invoice was created or imported count as collections: a historical payment imported with the invoice does reduce the receivable, but is not presented as a collection in the import month. Deleting an invoice hides its analytics collections rather than leaving an inconsistent historical total.

## If the result is not what you expected

- Months before analytics tracking started show 0: no collection was recorded then, which is not a business zero.
- An invoice imported already paid does not appear in collections: its payment predates its arrival in Billabex.
- A missing FX rate makes the series temporarily unavailable rather than partial.
- A negative adjustment can reduce a previously displayed month after synchronization.