Troubleshooting
Quickly identify why data, a follow-up or a customer reply is not showing as expected.
In this section
- 01 My data is not synchronized Diagnose incomplete synchronization by checking the connection, latest run, filters, and source record.
- 02 An invoice or payment is missing Find why an invoice or payment visible in the source has not appeared in Billabex yet.
- 03 Why no follow-up was sent Check due date, balance, contact, and blockers to explain why no communication was sent.
- 04 Why collections are paused Identify why collections paused and resume only after the corresponding cause is resolved.
- 05 A contact is not receiving emails Check recipient and delivery events to distinguish delay, spam, bounce, and complaint.
- 06 A customer reply is not visible yet Search for a reply in the inbox and verify that it was linked to the right customer account.
- 07 A task remains open Understand why a task remains active after a reply and complete the interaction it expects.
- 08 Resolve sign-in issues Recover access with the correct address, email verification, and password-reset journey.
- 09 Information to provide to support Prepare a reproducible report without sending passwords, tokens, or unnecessary customer data.