Your agent and collections
Understand your agent’s decisions from the first late payment through collection.
In this section
- 01 From late payment to collection Follow an outstanding balance from due date through communications to closure by payment or credit.
- 02 When the agent starts and schedules a follow-up Understand eligibility conditions and business-day calculation for the next communication.
- 03 How it chooses recipient, language and tone See how the agent filters contacts, resolves one language, and adapts tone to the case.
- 04 Preventive reminders and overdue invoices Distinguish pre-due reminders from follow-ups on an overdue balance and check their scheduling.
- 05 Customer replies, questions and disputes Follow reply handling and identify questions or disputes that require a human decision.
- 06 Payment promises and payment schedules Read detected commitments, dates, and amounts without treating them as confirmed payments.
- 07 When the agent asks for human input Recognize when the agent opens a task and provide the minimum decision needed.
- 08 Pause and resume collections Intentionally suspend an account, preserve its history, and verify recalculation when resuming.
- 09 Invalid emails, absences and contact changes Handle bounces, out-of-office replies, and contact proposals without sending to the wrong person.
- 10 Insolvency proceedings and BODACC checks Read BODACC status, run a reliable check, and respect the pause tied to open proceedings.
- 11 What the agent does alone and what stays under human control Separate autonomous calculations and communications from decisions Billabex reserves for a user.