Pause and resume collections
Intentionally suspend an account, preserve its history, and verify recalculation when resuming.
Updated
In short
A manual pause stops new collection actions without deleting invoices, exchanges, or tasks. Use it for off-platform handling, negotiation, or verification. When a user resumes, visible pause reasons may be lifted; the agent then reassesses current data instead of resuming an old message.
Expected result
No new communication sends during the pause and a current action appears after safe resumption.
Before you start
- Record why the account is paused and who will decide to resume.
- Check that a communication has not already sent before pausing.
Procedure
- Open the account and review its state and next communication.
- Choose Pause and confirm collection suspension.
- Check that state shows paused and no new communication is scheduled.
- When the cause is resolved, reread balance, contacts, tasks, and alerts.
- Choose Resume, then inspect the recalculated next action.
What Billabex does
Pause preference survives even if the active balance disappears and is rebuilt by a new invoice. Resumption triggers reassessment, while a daily BODACC check can pause an insolvency case again.
If the result is not what you expected
- Resuming without correcting an invalid contact can cause another automatic pause.
- A legal case should not resume solely because the button is available.
- If an old communication remains, refresh after recalculation and confirm whether it was already sent.