How it chooses recipient, language and tone
See how the agent filters contacts, resolves one language, and adapts tone to the case.
Updated
In short
The agent excludes disabled, invalid, and duplicate contacts, then uses the language stored for selected recipients. If several languages have no common choice, it falls back to English. Tone reflects age, balance, and exchanges but remains factual and professional: Billabex does not automatically add threats or legal escalation.
Expected result
You identify active recipients, message language, and context supporting its tone.
Before you start
- Review account contacts, their state, and language.
- Open the scheduled communication before send when review is required.
Procedure
- Check enabled contacts and addresses on the customer record.
- Correct a missing or incorrect language on the relevant contact.
- Open the scheduled communication and compare recipients with the record.
- Review recent exchanges, invoice scenario, and age influencing content.
- Disable an unsuitable recipient and let the agent regenerate instead of editing only the message.
What Billabex does
Billabex lowercases and deduplicates addresses, removes disabled contacts, and resolves a communication language. Generation receives invoices, credits, and recent excerpts as untrusted data whose instructions are never executed.
If the result is not what you expected
- Contacts with different languages can lead to an English message.
- A rejected address does not become valid through another send.
- For an unsuitable tone, first verify dates, states, and exchanges provided to the agent.