The different types of agent requests
Identify the seven task types and the response format expected by each.
Updated
In short
The agent opens a task suited to the blocker: free input, eligibility approval, contact-change approval, contact search, next-action choice, unknown email, or invalidated payment schedule. Type determines displayed data and possible response. Always read justification and source email before approving a change affecting a contact or collections.
Expected result
You recognize the request type and use its intended control instead of a generic reply.
Before you start
- Open task detail with its account and email references.
- Verify sensitive proposals in the source message.
Procedure
- Locate the type displayed under the task title.
- For Need input, provide the requested fact without adding assumptions.
- For Eligibility or Contact change, review details and approve or reject.
- For Need contacts or Unknown email, identify a reliable address or account.
- For an Invalidated schedule, compare the former and replacement invoice before deciding.
What Billabex does
Sensitive tasks carry structured data and references to triggering emails. New contact proposals merge into the active task so the user approves exactly the newest version shown.
If the result is not what you expected
- A Need contacts task cannot be canceled; provide a valid contact.
- Never base approval solely on the generated summary.
- If the structured control is absent, refresh detail before submitting free text.