Can the agent follow up when the invoice depends on an approval?

Yes. As soon as the invoice is in Billabex, the agent follows up on what is actually blocking payment: where the approval stands, who has to give it, which document is still missing. It does not replace your site management, it moves the conversation forward and flags what needs your decision.

How does it handle payment chains in subcontracting?

Every account is tracked separately, with its own contact and history. When a client explains they are waiting to be paid themselves, the agent records the reason and the announced date, then follows up on that date instead of repeating the same request in the meantime. You can see at a glance which files depend on an upstream payment.

Does it work on public sector projects?

Yes. The public payment route, invoice submission, confirmation that the work was delivered, then authorisation to pay, is described on the public sector page. The agent follows that progression and reaches out when the next step is due, rather than sending more messages.

By industry

Construction and trades

In construction, unpaid rarely means unwilling to pay.

It starts with a progress claim awaiting approval, a handover report left unsigned, a document nobody sent back. The Billabex agent finds out which one, then deals with it.

Book a demo See every industry

What holds up payment

The invoice is rarely the last document in the file. Between work completed and money received there is an approval to obtain, sometimes a final account to agree, often a retention nobody follows once the site is handed over.

The progress claim has to be approved before payment can even start.
Retention is released long after handover, once the file is closed.
The client is waiting on a document, a certificate or a report, that nobody sent.

What the Billabex agent does

The agent looks for the step that is blocking, asks the right person for it, and tracks the date through to release. You only step in on what truly needs you: a site dispute, a commercial gesture, a decision to escalate.

Find the step that blocks

Instead of one more reminder, the agent asks where the approval stands and who the missing document should go to.

Track retention releases

An announced date becomes a tracked promise, brought back on its own when it falls due, even a year after handover.

Keep pace across every site

Routine reminders go out on their own, project by project, with nobody maintaining a tracking sheet.

Protect the working relationship

The tone stays the one you set: firm on the deadline, never aggressive with a client you will meet again on the next job.

Your questions, simply answered

Another angle : by role

Manufacturing Wholesale and distribution Transport and logistics Agencies and consulting IT services Software and SaaS Staffing and recruitment Facility services Hospitality and events Healthcare and medical Training Real estate Media and advertising Food and beverage Public sector

Your invoices, your context.
The same demo.

See on your own invoices what the agent understands from a customer reply, and what it does with it.

Book a demoNo commitment. 5 min setup.